your call is important to us.

I don’t believe the voice on the other end any more telling me that someone will be with me shortly.

Yesterday, I sat “on hold” for customer service with this company for 10 minutes. I tried again later, and waited fifteen minutes. Then, I gave up, thinking maybe they were either really busy in the afternoons or they were away from their desks for a party (which happens at our company every so often).

So I called first thing this morning, and have been faced with the same thing. In fact, as I type this, I am positioned with the phone propped between my ear and my shoulder, the tangled cord draped across my arm.

For the life of me, I cannot get that cord to straighten out.

I don’t ever want to be a voice like this. I hope people believe what I say. Because this guy, though automated, has lost all credibility with me, after spending 40+ minutes on hold over the past 24 hours and never getting to speak to a single person.

Thus, after another 15 minutes, I am hanging up.



a penny for your thoughts

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